Wipro Hiring for Payments Associate

 

Wipro Hiring for Payments Associate

Job description

Roles and Responsibilities

Looking for Fresher's Graduate.

Excellent Time Management skills

Good Interpersonal & People skills with a good problem-solving approach.

Strong analytical and logical reasoning skills.

Should have Customer-Centric Mindset

Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.

Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.

Update own availability in the RAVE system to ensure the productivity of the process.

Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.

Follow standard processes and procedures to resolve all client queries.

Resolve client queries as per the SLAs defined in the contract.

Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients.

Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.

Document and analyze call logs to spot the most occurring trends to prevent future problems.

Maintain and update self-help documents for customers to speed up resolution time.

Identify red flags and escalate serious client issues to the Team Leader in cases of untimely resolution.

Ensure all product information and disclosures are given to clients before and after the call/email requests.

Desired Candidate Profile

Fresher's Graduate.

The candidate should be present in Hyderabad.

2 Dose of Vaccination (Fully Vaccinated)

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